Customer management solutions

Experian Decision Analytics has a deep understanding of the dynamics of credit risk and a proven methodology for increasing profitability by improving credit quality. Through its partnership with some of the world's largest financial institutions and telecoms, Experian Decision Analytics consultants can leverage global 'best practice' to solve business problems, providing value driven solutions across the complete customer lifecycle supported by a unique combination of:

• Hands-on industry experience
• End-to-end domain expertise
• Investment in technology research and innovation
• Analytical rigour

The aim of the Experian Business Review is to provide an independent review of your strategy and operational processes, drawing upon our expertise to identify potential areas for improvement. In our experience, the review of the business processes identifies quick win improvements to be made to increase the profitability of the business. The implementation of the Experian Business Review has helped our clients to realise the following benefits:

• Identify key profitability drivers for the business
• Reduction in operational expense generated through the automation of key processes (e.g. accept/decline/refer decisions and/or collections etc.)
• Increase in revenue generated by improved strategy design and execution (e.g. increase in acceptance rates, connection rates, utilisation rates, customer retention, etc.)
• Reduction in losses generated by improvements in credit quality or operational efficiencies in the collections area
• Increase in recoveries via the implementation of a strategic approach to collections activity post charge off

We deliver the benefits of a Business Review via a variety of methods:

• Determine how value management fits into the context of the company's corporate and business unit strategies
• Benchmark your organisation against leading practice in industry and peer group
• Identify gaps between current capability and desired future state using a comprehensive capabilities assessment framework
• Define the opportunities which will generate returns, including any quick wins
• Create a roadmap that clearly defines strategy, process, organisation, knowledge and tool elements required to implement
• Develop a business case for the investments, using an ROI-focused approach
• Gain executive alignment for a strategy and implementation programme
• Build a partnership to execute the implementation plan and stay close to the business to ensure the benefits are realised

Our fresh and innovative methodologies are applied to a diverse range of business challenges around the world and across the full risk management lifecycle, including acquisition, retention, cross-selling, collections and overall customer value management. We have conceived our business reviews in order to enable immediate and tangible results as well as longer term benefits. More importantly, we do not adopt a 'hit and run' approach, but constantly support our client in the implementation plan and in the following on-going assessment and tuning. 

For more information on how Business Review & Consultancy has worked for other clients and regions feel free to view our latest case study here